Privacy Policy

Last updated: September 15, 2026

Planet Caravan Shop, also referred to as “Planet Caravan,” “we,” “us,” or “our,” respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit planetcaravansmokeshop.com, place an order, contact us, or otherwise interact with us.

Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address, phone number, billing address, and shipping address
• Order, purchase, account, and customer-service information
• Payment and transaction details processed through Shopify and our payment providers
• Information you provide when you contact us by phone, email, social media, or other channels
• Age-verification information when required by law or for certain products. We may inspect a government-issued ID, but we do not retain a copy of it
• Device, browser, IP address, approximate location, website activity, and cookie information
• Marketing preferences and information about how you interact with our emails, text messages, advertisements, and website

We may also receive information from Shopify, payment providers, shipping carriers, marketing platforms, analytics providers, and other service providers that help us operate our business.

How We Use Information

We may use personal information to:

• Process, fulfill, and deliver orders
• Process payments and prevent fraud
• Verify age when required
• Provide customer service and respond to questions
• Send order updates and other service-related messages
• Send marketing emails or text messages when permitted and according to your preferences
• Improve our website, products, advertising, and customer experience
• Measure website traffic and marketing performance
• Protect our customers, business, website, and systems
• Comply with legal obligations and enforce our policies

Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, and similar technologies to operate the website, remember preferences, understand website activity, measure advertising performance, and personalize marketing.

You can manage certain cookie choices through the cookie controls available on our website. Depending on where you live, you may also have the right to opt out of certain data sharing or targeted advertising. We will process legally valid privacy requests and opt-out signals as required by applicable law.

How We Share Information

We do not sell personal information for money. We may share information with service providers that help us operate our business, including Shopify, payment processors, shipping carriers, website and technology providers, customer-service providers, marketing and analytics providers, and fraud-prevention services.

These providers may use information only as needed to provide services to us, subject to their own privacy policies and applicable requirements.

We may also disclose information when reasonably necessary to comply with law, respond to legal process, protect our rights or property, prevent fraud or harm, or support a business transfer such as a sale or reorganization.

Marketing Choices

You can unsubscribe from marketing emails by using the unsubscribe link in the message.

You can opt out of marketing text messages by following the instructions in the message, such as replying STOP. Even if you opt out of marketing, we may still send necessary messages about your orders, account, or customer-service requests.

Information Retention and Security

We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of transmission or storage is completely secure.

Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or information about the personal information we maintain about you. You may also have rights to opt out of certain marketing, data sharing, or targeted advertising.

To submit a privacy request, contact us at:

planetcaravansmokeshop@gmail.com

We may need to verify your identity before completing a request. You may also opt out of marketing without submitting a privacy-rights request.

Third-Party Websites

Our website may contain links to websites or services operated by third parties. This Privacy Policy does not apply to those third parties. Review their privacy policies before providing them with personal information.

Children’s Privacy

Our website and products are not intended for anyone who is not legally permitted to purchase the products offered. We do not knowingly collect personal information from children in violation of applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact:

planetcaravansmokeshop@gmail.com