Refund policy

We like to handle ALL ISSUES ASAP over here at Planet Caravan.

Please don't hesitate to reach out to us with any issues you have or if you just need help upgrading your setup. THE BEST WAY TO REACH US is by phone. You can CALL/TEXT us at 513-444-7448. That will also get you the fastest response times. We work off an iPhone so its super easy to send pictures, videos, links etc. If not by phone you can email us at planetcaavanwebsite@gmail.com or DM us on Instagram @planetcaravansmokeshop

Broken/Defective Products

If your order shows up broken, damaged, or you just aren't satisfied WE CAN HELP. That is what separates us from the rest. Please just reach out to us PREFERRABLY by phone! Don't worry we have seen everything I promise you are in good hands!!

Shipping Issues

Type the wrong address or maybe your package is just taking longer than expected? WE GOT YOU! We have been dealing with all major shipping carriers for years so we know the ropes. Pease just reach out to us and we will get everything sorted out!

FOR ALL ISSUES THE BEST WAY TO GET IN CONTACT WITH US IS BY CALLING 513-444-7448! IF WE MISS YOU WE WILL CALL YOU BACK ASAP. THIS GETS ALL ISSUES SORTED OUT VERY FAST WHICH IS GOOD FOR ALL PARTIES INVOLVED