Shipping Policy

Order Processing

We aim to ship orders within 24 hours after payment and shipping information have been verified. Orders placed on weekends or holidays may be processed on the next business day.

Once your order ships, we’ll provide tracking information when available.

Domestic Shipping

We ship within the United States using USPS and FedEx. Available services, prices, and estimated delivery times are shown at checkout.

Delivery dates are estimates provided by the carrier and may be affected by weather, holidays, service interruptions, or other circumstances outside Planet Caravan’s control.

Discreet Packaging

Orders are shipped in plain, discreet packaging without exterior branding that identifies the contents.

Address and Delivery Issues

If you entered the wrong shipping address, contact us as soon as possible at 513-444-7448. We may be able to correct the address before the order ships, but changes cannot be guaranteed after shipment.

If your package is delayed, lost, or shows a delivery problem, contact us with your order number and tracking information. We’ll review the situation and help determine the next step. Carrier delivery times and final delivery decisions are controlled by the carrier.

International Shipping

International shipping options and destinations are shown at checkout. International orders are generally shipped through DHL when available.

The Canada shipping option is for Canadian addresses only. The other international option is for destinations outside Canada. If the wrong shipping option is selected, we may need to contact you before shipping to correct the order.

When a flat international shipping charge is collected and the actual label cost is lower, we may refund the difference to the original payment method.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Customs delays, refusals, or return-to-sender situations may affect delivery and refunds.

Damaged Packages

We sell glass products, so please inspect your package when it arrives. If an item arrives broken, damaged, or defective, DO NOT USE it and contact us as soon as possible at 513-444-7448.

Please include your order number and clear photos or video of the item and packaging. We’ll review the issue and determine the appropriate resolution.

Contact

For shipping questions or delivery issues, call or text:

513-444-7448

You can also email planetcaravanwebsite@gmail.com or message us on Instagram at @planetcaravansmokeshop.